Waiver & Policies

At Six Stars BOUNCE LLC, your family’s safety and satisfaction are our top priorities.

Please review the following policies before booking your rental. All customers are required to sign a waiver prior to setup.

Liability Waiver

All rentals require a signed waiver before setup. By completing the waiver, the renter agrees to take full responsibility for the supervision and safety of all participants and any damage or injury that may occur during use of our equipment.

  • Must be signed by the adult reserving the rental

  • Covers all participants at the event

  • Digital signature accepted via our online form

  • Waiver must be submitted prior to delivery

We take safety seriously, and this waiver helps ensure a smooth, secure experience for everyone.

Cancellation Policy

We understand that plans can change! Please review our cancellation policy before booking:

  • Deposits are non-refundable as they reserve your event date and time

  • Full refunds (including the deposit) will only be issued if your event is canceled 7 or more days before your scheduled rental

  • If cancellation occurs within 7 days, your deposit will be retained, but any remaining balance will be refunded

  • No refunds will be issued if the equipment has already been delivered or set up

  • Extreme unexpected weather-related cancellations made before setup are eligible for a reschedule

We’ll always do our best to work with you and make the process as stress-free as possible.

Delivery Requirements

To ensure a smooth and safe setup, please review the following requirements:

Setup area must be flat, clear of debris, and free of sharp objects or pet waste

  • Gate or entry access must be at least 48" wide for standard bounce houses

  • We cannot deliver over stairs or steep hills—please let us know in advance if access may be difficult

  • The setup location must be within 75 feet of a standard power outlet or a generator rental will be required

  • For wet bounce houses, you must provide a connected garden hose at the time of setup

  • Please ensure all vehicles and obstacles are cleared from the delivery path prior to arrival

Let us know ahead of time if your location has unique access needs—we’re happy to work with you!

Weather Policy

Your safety is our top priority. If severe weather is expected—such as heavy rain, wind over 15 mph, or lightning—we’ll work with you to reschedule or cancel at no cost as long as it’s done at least 48 hours before your event.

  • Light rain is okay for most dry units

  • Heavy rain, strong winds, or storms = reschedule or cancel

  • No fees for weather-related changes made 48+ hours in advance

  • If equipment has already been delivered or set up, refunds may not be issued

Have weather concerns? Just reach out—we’ll always prioritize safety and flexibility.

Cleaning & Safety

We’re committed to providing a clean and safe experience with every rental.

  • All bounce houses are thoroughly cleaned and sanitized with commercial-grade disinfectant between each use

  • Units are inspected for safety and cleanliness before setup

  • We use proper anchoring (stakes or sandbags) based on your setup location

  • Our team will review basic safety rules with you at setup to ensure a smooth and worry-free event

Clean gear. Safe fun. That’s the Six Stars BOUNCE promise!

Safety Rules Overview

To keep your event fun and injury-free, all renters must follow these essential safety rules:

  • Adult supervision is required at all times—never leave children unattended

  • No shoes, food, drinks, or gum allowed inside the bounce house

  • No flips, climbing, wrestling, or rough play

  • Keep sharp objects, toys, jewelry, and pens out of the unit

  • No pets, fireworks, silly string, or confetti inside or near the equipment

  • Only allow similar-aged children to bounce at the same time

  • Do not exceed the recommended capacity or weight limits

  • Stop use immediately if there is bad weather or loss of power

  • Bounce house must be placed on a flat, clean surface

These rules are in place to protect both the participants and our equipment. Thank you for helping us keep it safe!

All bounce house rentals include up to 6 hours. If you need a shorter or longer rental, please let us know in advance. An All-Day upgrade (8–10 hours max) is available for an additional $50.

Need help or have questions about your booking?
📧 Email us at info@sixstarsbounce.com — we’re here to help!